How to report problems to AweSync support

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If you faced any problem, please send us email with details as described below.
First of all, Awesync creates log, where all actions and bugs are saved. Log files are regular text files which are placed in folder “%APPDATA%\Awesync\Log”. To browse this folder you can just paste this string to Explorer’s path textbox. Usually this path is

  • In Windows XP: “C:\Documents and Settings\YOUR_USERNAME\Application Data\Awesync”
  • in Windows Vista, Windows 7 and above: “C:\Users\YOUR_USERNAME\AppData\Roaming\Awesync”

Only part of log is displayed in main window. For detailed log you can click “View Full Log” button in right bottom corner of expanded main window.

View Full Log

 

In “Log Viewer” you can see all existing logs, copy log text, and also copy full file name and open containing folder (in context menu on file name).

Log Viewer

 

Then attach this file to email and send it to support team – [email protected].